Jilievo does not sell your personal data. We do not share it with advertisers. We collect only what we genuinely need to run the platform safely, comply with our legal obligations, and give you a good experience. This policy tells you exactly what that means in practice.
Introduction and Scope
This Privacy Policy applies to all personal data collected and processed by Jilievo in connection with the operation of its online gaming platform at jilievo-khelo.com and any associated mobile applications. When we say "Jilievo", "we", "our", or "us" in this document, we mean the operators of the Jilievo platform. When we say "you" or "your", we mean any person who visits, registers on, or uses the Jilievo platform in any way.
By using Jilievo — whether you're just browsing, registering an account, making a deposit, or playing any game on the platform — you acknowledge that your personal data will be processed in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Jilievo platform.
This policy is written to comply with applicable data protection principles and to give Jilievo's users — the vast majority of whom are based in Pakistan — a genuine understanding of how their information is handled. We have deliberately avoided making this policy unnecessarily long or dense. If something here is unclear, you are encouraged to contact us directly and we will explain it in plain terms.
This Privacy Policy should be read alongside Jilievo's Terms and Conditions and Responsible Gaming policy, which together form the complete framework governing your use of the platform.
Personal Data We Collect
Jilievo collects personal data in three broad ways: information you provide to us directly, information generated automatically by your use of the platform, and in limited cases, information received from third parties such as payment processors.
2.1 Information You Provide Directly
- Account registration data: Full name, date of birth, mobile number, and any email address you choose to provide.
- Identity verification documents: CNIC number, copies of national identity documents, and in some cases a utility bill or bank statement submitted during KYC verification.
- Payment information: Mobile wallet account identifiers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and partial card details for Visa/Mastercard transactions. Full card numbers are never stored by Jilievo — they are handled directly by our certified payment processor.
- Communications: Any messages you send to Jilievo's support team via live chat, WhatsApp, Telegram, or email, including the content of those communications.
- Responsible gaming requests: Any self-exclusion requests, deposit limits, or other responsible gaming preferences you set, including the reasons you may provide when making such requests.
2.2 Data Generated Automatically
- Device and browser data: Your device type, operating system, browser type and version, screen resolution, and device identifiers.
- Network data: IP address, approximate geographical location derived from IP, and mobile network operator details.
- Session and activity data: Login timestamps, session duration, pages and games visited, betting history, deposit and withdrawal records, and bonus usage.
- Technical log data: Error reports, crash logs, and performance metrics generated by the platform during your sessions.
2.3 Data Received from Third Parties
Jilievo may receive limited personal data from payment processors to confirm transaction status and from identity verification services used as part of the KYC process. We do not purchase data from data brokers or marketing companies.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, CNIC, date of birth | Registration / KYC form |
| Contact Data | Mobile number, email (optional) | Registration form |
| Financial Data | Wallet IDs, bank details, card last 4 digits | Payment processor |
| Transaction Data | Deposit/withdrawal history, bet records | Platform activity |
| Technical Data | IP address, device type, OS version | Automatic — on access |
| Usage Data | Pages visited, session length, game history | Automatic — during session |
| Communications | Support chat logs, messages | Support interactions |
How We Use Your Personal Data
Jilievo uses the personal data it collects for the following specific purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or establishing a new lawful basis.
3.1 Running Your Account and the Platform
The most fundamental use of your data is simply to operate your Jilievo account — processing your deposits and withdrawals, recording your game activity, calculating and crediting winnings, maintaining your account balance accurately, and providing you with account history and statements when requested.
3.2 Identity and Age Verification
Jilievo is a real-money gaming platform with a strict 18+ policy. Verifying your identity and age is both a legal obligation and a player protection measure. Your identity documents are used solely for this verification purpose and are not shared with third parties beyond the certified verification service used to process them.
3.3 Fraud Prevention and Security
Jilievo monitors account activity, device data, and transaction patterns to detect and prevent fraud, money laundering, and other prohibited conduct. This monitoring is automated and does not involve manual review of your activity except in cases where automated systems flag unusual patterns for human investigation. This processing is necessary to protect all legitimate players on the platform.
3.4 Customer Support
When you contact Jilievo's support team, we use your account information and communication history to provide accurate, efficient assistance. Support conversations are recorded and retained to maintain quality standards and resolve any future disputes about the content of interactions.
3.5 Responsible Gaming
Jilievo uses your account activity data — including betting frequency, session length, deposit patterns, and self-exclusion history — to operate responsible gaming tools, identify players who may need intervention, and comply with responsible gaming obligations. This is one of the most important uses of your data and exists entirely in your interest.
3.6 Platform Improvement
Aggregated, anonymised usage data helps Jilievo understand how the platform is used, which features are popular, and where technical problems occur. This data cannot be linked back to individual players and is used only to improve the platform experience for all users.
3.7 Legal Compliance
Jilievo may use and retain your personal data as required by applicable law, including for anti-money laundering (AML) compliance, responding to lawful requests from government authorities, and maintaining records as required by financial regulations.
Legal Basis for Processing
Every time Jilievo processes your personal data, it does so on one of the following lawful bases:
- Contract performance: Processing your account data, transactions, and game activity is necessary to perform the contract between you and Jilievo.
- Legal obligation: Age verification, KYC, AML monitoring, and record-keeping are required by applicable law.
- Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are necessary to protect Jilievo's legitimate business interests and the interests of all players on the platform.
- Consent: Where Jilievo processes data for optional purposes such as marketing communications, it will request your explicit consent and will only proceed if that consent is freely given. You may withdraw consent at any time.
Jilievo does not use your data for automated decision-making that has a significant legal effect on you without providing a mechanism for human review of the decision.
When and With Whom We Share Your Data
Jilievo does not sell personal data. The following categories of recipients may receive your personal data only for the specific purposes described:
5.1 Payment Processors
To process your deposits and withdrawals, Jilievo shares necessary financial data with the payment providers you choose — including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard processing networks. These providers receive only the data needed to process the specific transaction.
5.2 Identity Verification Services
For KYC compliance, Jilievo uses certified third-party identity verification services. These services receive your identity documents and confirmation details solely for the purpose of verifying your identity and age. They do not retain your data beyond their verification obligations.
5.3 Technology Service Providers
Jilievo works with technology partners for hosting, data storage, fraud detection, and customer support tooling. These partners operate under strict data processing agreements and may only use your data for the specific services they provide to Jilievo — not for their own purposes.
5.4 Regulatory and Law Enforcement Authorities
Jilievo may disclose personal data to regulatory authorities, law enforcement agencies, or courts when legally required to do so, including in response to lawful orders, warrants, or compliance obligations under anti-money laundering regulations.
5.5 Game Software Providers
Third-party game providers whose titles appear on Jilievo — such as Spribe (Aviator), SmartSoft (JetX), and Pragmatic Play (Spaceman) — may receive session identifiers and anonymised bet data to operate their games correctly. They do not receive your name, contact details, or full identity information.
Jilievo never sells your personal data to advertisers, data brokers, or any third party for marketing or commercial purposes. Full stop.
Cookies and Tracking Technologies
Jilievo uses cookies and similar browser storage technologies on its platform. A cookie is a small text file stored on your device by a website. Cookies allow the platform to recognise you between sessions and to function correctly.
6.1 Types of Cookies Jilievo Uses
6.2 Managing Cookies
You can control cookie settings through your browser's privacy settings. Disabling essential cookies will prevent you from logging into Jilievo and using the platform. Disabling analytics and functional cookies will not affect your ability to play but may reduce the quality of your experience. Most mobile browsers on Android and iOS also allow cookie management through their settings menus.
How Long We Keep Your Data
Jilievo retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The retention periods below reflect typical timelines — specific circumstances may extend or reduce these periods.
When data reaches the end of its retention period, Jilievo deletes or irreversibly anonymises it. Account closure does not trigger immediate deletion of all records — transaction and identity data must be retained for legal compliance purposes for a minimum of 5 years regardless of account status.
Your Rights Over Your Personal Data
You have the following rights regarding the personal data Jilievo holds about you. To exercise any of these rights, contact our support team — we will respond within 30 days of receiving a verifiable request.
To exercise any of these rights, contact us at support@jilievo-khelo.com with the subject line "Data Rights Request". We will verify your identity before processing the request.
How We Protect Your Data
Data security is not optional for a platform that handles real money and identity documents. Jilievo applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse.
9.1 Technical Security Measures
- All data transmitted between your device and Jilievo's servers is encrypted using TLS 1.3 with 256-bit encryption.
- Passwords are stored using industry-standard one-way hashing — Jilievo staff cannot read your password.
- Payment card data is tokenised and handled by PCI-DSS compliant payment processors. Jilievo does not store full card numbers.
- Identity documents uploaded for KYC are stored in encrypted form with strict access controls — only authorised verification personnel can access them.
- Server infrastructure is hosted in secure data centres with physical access controls, fire suppression systems, and redundant power.
9.2 Organisational Security Measures
- Access to personal data is restricted to Jilievo staff who require it for their specific job functions. No general staff access to player data.
- All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
- Jilievo conducts periodic security reviews of its systems and data handling practices.
9.3 What You Can Do
Jilievo's security measures protect data on our end — but account security also depends on you. Use a strong, unique password for your Jilievo account, enable any two-factor authentication options available, and never share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.
Minors and Child Protection
Jilievo is strictly an 18+ platform and does not knowingly collect personal data from anyone under the age of 18. Age verification is part of the standard account registration and KYC process for exactly this reason.
If Jilievo discovers that personal data has been collected from a person under 18 — whether through a misrepresentation during registration or any other means — that account will be immediately closed, all balances will be reviewed, and all personal data associated with the account will be deleted as promptly as legally permissible.
If you believe a minor has registered on Jilievo using false information, please contact our support team immediately at support@jilievo-khelo.com. We take child protection obligations extremely seriously and will act on credible reports without delay.
Changes to This Privacy Policy
Jilievo may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered users via their registered mobile number or through a notice on the Jilievo platform before the changes take effect.
The most current version of this Privacy Policy is always available on this page, with the effective date displayed at the top. Minor updates such as clarifications of existing language or corrections to typographical errors may be made without individual notification.
Your continued use of the Jilievo platform after an updated Privacy Policy takes effect constitutes your acknowledgement of the changes. If you disagree with updated privacy practices, you may close your account by contacting our support team.
How to Contact Jilievo About Privacy
If you have any questions about this Privacy Policy, want to exercise your data rights, want to raise a concern about how Jilievo handles your personal data, or need to report a suspected data breach or child safety issue, please use any of the following contact methods:
- Email: support@jilievo-khelo.com (subject line: Privacy Query)
- Live Chat: Available 24/7 directly through the Jilievo platform
- WhatsApp / Telegram: Contact details available after login on the Jilievo platform
We will acknowledge your privacy-related request within 48 hours and will provide a full response within 30 days. For urgent data security concerns — such as a suspected account compromise or data breach report — please use the live chat or WhatsApp channels for the fastest response.
Jilievo does not have a formal Data Protection Officer (DPO) designation, but all privacy queries are handled by a dedicated team member with training in data protection practices. Your query will not be passed to general customer service.
What Jilievo's Privacy Approach Means for You in Practice
These six commitments define how Jilievo approaches your personal data day to day — not just what the policy says.
No Data Sales — Ever
Jilievo has never sold player data and never will. Your personal information stays within the Jilievo ecosystem and the limited service providers needed to run the platform. Advertisers have no access to your data.
End-to-End Encryption
Every connection to Jilievo uses TLS 1.3 encryption. Your mobile wallet details, CNIC data, and account information travel encrypted between your device and our servers — not readable in transit by anyone.
Minimum Data Collection
Jilievo only collects what it genuinely needs. No social media accounts, no location tracking beyond IP-based region checks, no microphone or camera access. If we don't need it to run your account, we don't collect it.
Local Team, Local Accountability
The majority of Jilievo's operational team is based in Pakistan, dealing with Pakistani player data. Privacy decisions are made by people who understand the local context, not delegated to an offshore office with no connection to this market.
Transparent Data Flows
This policy tells you exactly who receives your data and why. There are no hidden data-sharing arrangements. Jilievo's payment provider partnerships and technology vendor relationships are all disclosed here.
Your Rights Are Real
Jilievo's data rights process actually works. Request your data, ask for corrections, or request deletion — a real team member handles it within 30 days. It's not just policy text that goes nowhere when you try to use it.
Confident in How We Handle Your Data?
Join hundreds of thousands of Pakistani players on Jilievo — the platform that built privacy and fairness into its foundations from day one.